HELP CENTER
WHAT ARE THE PAYMENT OPTIONS?
BDO, BPI, GCASH, MAYA
*these payment details will be sent to you once we confirm your order.
HOW CAN WE CONTACT YOU?
Official contact number:0976 433 7198
Or via our facebook and instagram pages - look for @melscollection
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Please be mindful of our operating hours -
Monday - Fri: 9:30 am to 6:00 pm
Saturday: 9:30 am to 6:00 pm
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Outside these hours, no one will reply to your messages.
Please do not call our GCASH number, that is for payment only.
WHAT IS YOUR LEAD TIME?
Production takes 4-6 WORKING days (No Sundays and holidays)
+ shipping days
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We sometimes accept rush order, depending on the quantity and our workload, you can ask us :)
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*if production days changes, we announce it in our social media platforms​
For Package Arrival Concerns:
AP Cargo - 09178885673 (Mon - Sat 9 am to 5 pm)
LBC - (02) 8858-5999 ; customercare@lbcexpress.com
WHAT ARE YOUR SHIPPING OPTIONS
HOW TO ORDER?
We ship via AP Cargo and LBC and Grab/lalamove. Our items are quite bulky, our team decides on what courier best fit your need.
If you have a specific request, it is important to ask our team how much and what courier best fits the item/s you want to purchase.
We also accept Grab/lalamove/etc. (kindly take note that production days are still applicable)
WHERE ARE YOU LOCATED?
We do not have a physical store.
Our hub (where all items will be shipped from) is in
Sikatuna Village Quezon City.
ARE YOU OPEN FOR RESELLERS?
Are your products printed? engraved? etc.
Simply send a message via our FB or IG accounts.
​Look for @melscollection
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If you already know what you want, just send us this order form ;)
to order kindly send
1. Receiver’s full name
2. Receiver’s complete shipping address
3. Receiver’s contact number
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-order list:
quantity, item, font, color.
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*we will send breakdown and payment details once we receive and review
the form 🙂
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Right now our resellers program is already closed, we do not have plans to re-open it yet.
We have several services:
Engraving, Sticker cutting, Sublimation Printing.
what is engraving? it is the process of applying heat thus burning the material to engrave permanently whatever text/logo/photo you'd like to in a metal, wooden or leather surface. It is permanent.
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Sublimation Printing is the process of converting ink to gas and merging it with the material where it is going to be printed - so it is also permanent :)
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Sticker we use is Vinyl, it is the same material used for Car decals, Stickers are not permanent but they are definitely waterproof and strong (even dishwasher safe) - We offer custom stickers for our glass mugs and plastic tumblers/bottles.
How to wash and care for the wooden products?
